Terms & Conditions
Last updated: 29 September 2026
These terms apply to orders placed on smugglersdrop.co.uk. Please read them before you order. Wholesale customers are covered by separate trade terms.
About us
Smuggler's Drop is run by Bryn Robinson, a sole trader, trading as Smuggler's Drop.
Postal address: 9 Combermere Road, St Leonards-on-Sea, East Sussex, TN38 0RS
Email: bryn@smugglersdrop.co.uk
Placing an order
When you place an order, you'll receive an email confirming we've received it. The contract between us starts when we send that confirmation. If we can't fulfil your order, for example because a coffee has sold out, we'll let you know and refund you in full.
Prices and payment
- Prices: all prices are in pounds sterling. We are not VAT registered, so no VAT is charged.
- Delivery charges: shown at checkout before you pay.
- Payment: taken when you place your order.
- Price errors: if we've made an obvious mistake with a price, we'll contact you before dispatch and you can choose to go ahead at the correct price or cancel.
Delivery
We deliver within the UK only.
- Postal orders: dispatched on Thursdays, sometimes earlier. They go by Royal Mail 2nd Class Tracked and usually arrive 2 to 3 working days after dispatch.
- Free local delivery: available on Thursdays within Hastings and St Leonards-on-Sea.
- Free UK postage: on orders over £40.
- Your address: please check it at checkout. We can't change it once the order is placed.
Delivery times are estimates. If your order hasn't arrived within 10 working days of dispatch, get in touch and we'll look into it.
Subscriptions
- How it works: subscriptions renew automatically and are billed on the same date each month until you cancel.
- Changes and cancelling: you can change your size or grind, or cancel, at any time through your account or by emailing us. Changes and cancellations apply from the next billing date, so any order already paid for will still be sent.
- Dealer's Choice: the coffee changes from month to month and is chosen by us.
Cancelling an order
Our coffee is roasted to order and is perishable. Under the Consumer Contracts Regulations, this means the usual 14-day right to cancel doesn't apply to coffee once it has been roasted and dispatched.
For non-perishable items, such as merchandise, you can cancel within 14 days of receiving them:
- Email us to let us know.
- Return the item unused and in its original condition within 14 days of telling us.
- We'll refund the price of the item and the standard delivery cost within 14 days of getting it back.
- You'll need to pay the return postage.
Problems with your order
If your order arrives damaged, incorrect or faulty, please email bryn@smugglersdrop.co.uk within 7 days of receiving it, with a photo if you can. We'll replace it or refund you.
This doesn't affect your legal rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality.
Gift cards
Gift cards can be used on smugglersdrop.co.uk and can't be exchanged for cash.
Allergens
Our coffee is 100% coffee beans with nothing added. If you have allergy questions, please contact us before ordering.
Our liability
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so.
Our content
The Smuggler's Drop name, logo, card artwork, photos and text on this site belong to us. Please don't use them without permission.
Your information
We use your personal information as described in our Privacy Policy.
Law
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies.